Can I read your eBooks on my Kindle or Sony eReader?

When you purchase a downloadable eBook, you will receive access to a PDF and an ePub (titles published prior to the ePub standardization will come with PDF and HTML). PDF files can be read using the free Adobe Reader (http://get.adobe.com/reader/). ePub files can be read using Adobe Digital Editions (http://www.adobe.com/products/digitaleditions/#fp) as well as by many eReaders. HTML can be ready using any standard browser such as Firefox, Internet Explorer or Safari, etc..

 

Why do you accept only PayPal payments?

We've found that PayPal is universally easy for everyone. If you do not have a PayPal account, you may still check out using your credit card. Visit PayPal's website for more information regarding this option.

 

Why does my PayPal invoice say Pelican Ventures instead of Pelican Book Group?

Pelican Ventures, LLC is the legal company name of Pelican Book Group and its imprints.

 

How do I know if I am ordering an eBook or a paperback/hardback

On the product page, if it notes "Downloadable" then you are purchasing the eBook edition.

 

Why don't you offer refunds, returns or exchanges on your downloadable products?

With a tangible product, such as a softcover or hardcover, if the customer returns the product, the customer no longer has the product. It is a true return. By their very nature, once a downloadable product (eBook) is received by the customer, it is received. There is no way for us to retrieve the file in such a manner that the customer no longer has it; therefore, there is no way to actually "return" a downloadable. If there is no tangible return, there can be no refund.

 

If there is an issue with a corrupt file, we will gladly send a new file, but there are no refunds, exchanges (for a different product), or returns allowed on downloadables.

 

What are the advantages to eBooks?

eBooks are virtually limitless. EBooks are not limited by shelf-space. EBooks do not "wear out." They are more portable than softcover and hardcover volumes, and eBooks are environmentally friendly.